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Shop From the Comfort of Your Home

Can’t make it to one of our retail locations? Not a problem. You can always shop from the comfort of your home at www.shopgoodwill.com. Our online shopping website offers bidding and purchasing options to get great prices on the items you want. Simply register, shop and bid!


Online Shopping Terms

Online shopping may seem confusing, but it’s really not! The terms and phrases below will make online shopping easier.

Pricing

Starting Price

When posting an auction, a seller sets a starting price. Starting bids are usually low, to attract bidders and drive up the price naturally.

Reserve Price

The seller can choose to set a reserve price which is the lowest price the seller is willing to accept for the auction item. If the reserve price isn't met, the item will not be sold and no contact information will be exchanged. If an auction has a reserve price that has not yet been met, "Reserve Not Met" will be listed next to the item price.


Placing Bids

Once you have found an item you wish to bid on, from the item detail screen enter your bid and your password. After placing your bid, you will receive one of the following confirmation messages on the results screen.

High bid confirmation: If your bid is the highest, you will be listed as the high bidder and notified of this fact by email. To win, the auction must close without any higher bids.

Outbid confirmation: Another bidder might have previously placed an equal or higher bid and you were automatically outbid. Precedence is given to the earlier bidder in the case of a tie. To bid again, return to the auction page and enter a higher amount.

Not allowed to bid: You may not be allowed to bid if you did not honor your winning bid on three previous auction items.

You cannot cancel your bid after you've confirmed it after you have clicked on Finalize Bid. Do not bid on an item unless you are certain that you can pay for it.

In case of emergency, you can ask the seller to cancel your bid by clicking on the Goodwill's name on the auction page and send them an email requesting a bid retraction. It is at the seller's discretion whether or not to cancel your bid.


Automatic (Proxy) Bidding

Automatic, or proxy bidding, places bids on your behalf at the lowest possible increments. Simply enter your maximum bid, the highest amount you are willing to pay, click the "Review Bid" button, and then click on the “Finalize Bid” button.

The goal of automatic bidding is for you to win the auction at the lowest possible price. Your maximum bid is only placed when another bidder also bids up to that amount or when the reserve price equal to or greater than your maximum bid. Bids will increase based on the bid increment set for the auction. Therefore, the current bid will equal the former bid plus the bid increment.

Example 1: An item's current bid is $3.00, and the bid increment is $1.00. Jane chooses automatic bidding and enters a maximum bid of $6.00, so Jane becomes the high bidder and the current bid reads $4.00.

Example 2: An item's start price is $3.00. John chooses automatic bidding and enters a maximum bid of $7.00. John is the current high bidder at $3.00. Then Jane enters a maximum bid of $6.00. She is immediately outbid. The current bid is now $7.00 since John has a higher maximum bid.

Dutch Auction

Dutch auctions have 2 or more of the same item for sale. Higher bidders are given precedence over lower bidders. In case of a tie precedence is given to the earliest bidder. The price is determined by the lowest winning bid.

Example: An auction has 10 items available, starts at $1, and has an increment of $1. If 5 people bid $2 and 10 people bid $1, the 5 $2 bidders plus the earliest 5 of the other $1 bidders win the auction each for $1. The next minimum bid amount goes to $2 since the supply has been exceeded.

Buy Now Auction

The Buy Now icon allows you to purchase the item immediately for the Buy Now price in the listing. To use the Buy Now option, click on the Buy Now icon in the item listing. This option remains available until the item current price exceeds the Buy Now price.